Privacy policy

Effective Date: 11/21/2024

At ChargeZone Plus LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including power bank rentals, website, and mobile app. By accessing or using our services, you agree to this policy.

1. About ChargeZone Plus LLC

ChargeZone Plus LLC, headquartered in Virginia, provides power bank rental vending machines and a mobile app to keep customers connected on the go. We are committed to delivering convenience and reliability while maintaining the highest standards of data privacy.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

- Name, email address, phone number, billing address, and payment card details.

b. Account Information

- Username, password, and preferences created when signing up for our services.

c. Transaction Details

- Rental activity, payment history, timestamps, and location of vending machines used.

d. Device Information

- IP address, device ID, operating system, and browser type.

e. Location Data

- With your consent, we collect geolocation data to show nearby rental stations and improve our services.

f. App and Website Usage

- Pages visited, features used, and engagement data to enhance the user experience.

g. Communications

- Messages sent through our app or email support channels for service inquiries or feedback.

3. How We Use Your Information

We use the collected information for the following purposes:

- Service Delivery: Process transactions, facilitate power bank rentals, and maintain your account.

- User Support: Respond to inquiries, resolve disputes, and provide technical assistance.

- Personalization: Tailor the user experience, including location-based recommendations.

- Marketing: Send promotional offers, new service updates, and relevant news (with your consent).

- Legal Compliance: Fulfill legal requirements or respond to lawful government requests.

- Security: Detect, prevent, and address fraud, unauthorized access, or illegal activities.

4. How We Protect Your Information

Your security is our top priority. We implement:

- Encryption: Protect sensitive data such as payment information.

- Secure Servers: Host all data on protected servers with limited access.

- Access Controls: Ensure only authorized personnel can access sensitive information.

- Regular Audits: Monitor and update systems to address potential vulnerabilities.

While we take extensive measures, no system is entirely secure. We recommend safeguarding your passwords and contacting us immediately if you suspect unauthorized access to your account.

5. Information Sharing

We respect your privacy and do not sell your personal information. However, we may share data with:

- Service Providers: For payment processing, hosting, and analytics.

- Business Partners: In cases of co-branded promotions or partnerships (disclosed at the time of participation).

- Legal Entities: When required by law or to protect our legal rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather analytics. These include:

- Essential Cookies: Necessary for core functionality.

- Performance Cookies: Analyze app/website usage to improve our services.

- Advertising Cookies: Tailor ads to your preferences.

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal information for as long as needed to:

- Provide services and fulfill transactions.

- Comply with legal obligations and regulatory requirements.

- Resolve disputes and enforce agreements.

Upon request, personal data can be deleted or anonymized unless retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

- Access your data.

- Correct inaccurate information.

- Delete personal data, subject to legal exceptions.

- Opt-Out of marketing communications.

- Withdraw Consent for data collection, such as geolocation tracking.

To exercise your rights, contact us at support@chargezoneplus.com.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted immediately.

10. International Data Transfers

While our services are U.S.-based, some information may be processed or stored in locations outside the United States. We comply with applicable data protection laws for cross-border transfers.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Users will be notified of significant updates through our website or app.

12. Contact Us

If you have questions about this policy or your personal information, please contact us at:

Email: support@chargezoneplus.com